Privacy Policy
How Tuition Extra collects, uses, and protects your personal information.
1. Who we are
Tuition Extra (Kent) Ltd operates educational provision from Unit 8 Roper Yard, Canterbury, Kent CT2 7EX. UK Provider Reference Number: 10087601. Head of Service: Ruth Minhall. We are the data controller for the personal information described in this policy. Contact us at [email protected] or 01227 935773.
2. What information we collect
We collect information you provide when you contact us, make a referral, or enrol a child in our provision. This may include names, contact details, educational and medical information relevant to providing support, and communication records.
3. How we use your information
We use personal information to provide and administer educational provision, communicate with families and referring professionals, meet our safeguarding obligations, and comply with legal requirements. We do not sell personal data to third parties.
4. Legal basis for processing
We process personal data on the basis of legitimate interests, contractual necessity, legal obligation, and — where required — explicit consent. Special category data (such as health information) is processed under Article 9(2)(b) or (g) of the UK GDPR.
5. Who we share information with
We may share information with local authorities, schools, or other professionals involved in a child's care where this is necessary to provide our services or meet safeguarding obligations. We do not share personal data with third parties for marketing or commercial purposes. Where data is shared with third-party service providers (such as software platforms), we ensure appropriate data processing agreements are in place.
6. Data retention
We retain records in line with statutory guidance for educational providers. Student records are typically retained for a minimum of seven years after the end of provision.
7. Keeping your data secure
We take appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, or disclosure. Staff with access to personal data are trained in data protection responsibilities.
8. Your rights
You have the right to access, correct, or request deletion of your personal data, to object to processing, and to data portability. Contact us at [email protected] to exercise any of these rights. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Cookies
A cookie is a small file a website stores in your browser. This section explains the ones this site may use.
With your permission we use Google Analytics, provided by Google LLC, to count visits and see which pages are used. It sets cookies whose names begin with _ga. Nothing is loaded from Google Analytics until you choose Accept on the cookie banner. If you choose Reject, no analytics data is collected.
We remember your choice in your browser's local storage so we do not ask again on every page. This is needed for the site to respect your choice.
Some pages include content from other services. Google Maps appears on the contact and learning environments pages. The referral pages use a Typeform form. These services may set their own cookies when the content loads. Their privacy policies explain how they use them.
You can change or withdraw your choice at any time.
10. Changes to this policy
We may update this policy from time to time. The current version is always available at this URL.